CAREERS AT KEENA

Job Objective

This entry-level position combines front-desk, administrative, client-service, and human resources responsibilities.

The Coordinator provides day-to-day support to the Client Services and HR teams, serving as a resource and triage point for client and employee questions and directing inquiries to the appropriate team member when additional expertise is required. The position will develop a broad working knowledge of HR functions, including benefits, payroll, taxes, risk management, onboarding, employee relations, PTO, hiring, and terminations.

Duties & Responsibilities

Client Service & Front Desk

• Serve as the first impression and welcoming presence for KEENA.
• Greet and assist clients, client employees, visitors, and vendors in a professional and friendly manner.
• Answer and direct incoming telephone calls and inquiries.
• Provide initial triage and assistance to clients and client employees, determining the appropriate KEENA resource to address their needs.
• Provide exceptional, professional, and responsive client-facing service.
• Maintain a positive and professional image of KEENA in all interactions.
• Support Client Account Managers and other KEENA team members with client-service needs.
• Assist with client and employee communications and follow-up as directed.
• Represent KEENA professionally at select community events, meetings, and functions.

Human Resources Support

• Provide support to the Client Services and HR teams.
• Develop a general knowledge of all key areas within the HR function.
• Assist with new-hire onboarding and employment documentation.
• Maintain accurate and organized employee documentation and personnel records.
• Assist with maintaining onboarding paperwork, employee counseling documentation, termination documentation, and other HR records.
• Assist Client Account Managers and HR team members with routine employee and client requests.
• Escalate questions or issues appropriately when they require additional HR expertise or decision-making.
• Maintain confidentiality and exercise sound judgment when handling sensitive employee and client information.
• Assist with special HR projects and initiatives as assigned.

Office & Administrative Support

• Coordinate routine office needs to ensure a professional and functional work environment.
• Coordinate office cleaning and other routine facility services.
• Troubleshoot basic office equipment issues and coordinate repairs when needed.
• Assist with preparing workspaces and equipment for new KEENA employees.
• Support the setup and onboarding of new clients and employees.
• Assist with general administrative projects and organizational needs.
• Work collaboratively with all members of the KEENA team to support the successful operation of the organization.
• Process reports for clients and the Keena team.

Why KEENA

• Local, relationship-driven organization with strong community ties
• Opportunity to work closely with business owners and leadership teams
• Exposure to full-scope HR, payroll, and compliance work
• Supportive team environment with opportunities for professional growth

Benefits

• Job Type: Full-time
• Pay: $20.00-$24.00/Hour
• Benefits:
  • Competitive medical, dental, and vision insurance
  • Health Savings Account (HSA)
  • Oaceus Preventive Health Program
  • Digital healthcare and telehealth services
  • Life insurance
  • Aflac supplemental insurance options
  • 401(k) retirement plan with company matching
  • (13) Paid time off (PTO) and (11) paid holidays
  • Birthday pay
  • Summer Friday hours
  • Tuition reimbursement
  • Professional development and continuing education assistance
  • Earned Wage Access (early access to your pay)
  • Legal insurance
  • Pet insurance
  • Cyber Insurance
  • Employee Assistance Program (EAP)
• Work Location: In person

KEENA is an EOE