Adirondack Technical Solutions

The Challenge

Adirondack Technical Solutions, a growing commercial IT service provider based in Fort Edward, NY, needed a more efficient and strategic approach to managing payroll, HR, and employee benefits. As their team expanded, administrative responsibilities like payroll processing, timesheet reviews, and benefits coordination began taking leadership’s focus away from operations and long-term growth.

At the same time, they wanted to offer competitive healthcare and voluntary benefits in an industry where turnover averages nearly 28%. Without the right systems and support in place, managing compliance, renewals, and employee communication became increasingly complex.

They needed a solution that would simplify internal processes while strengthening their ability to attract and retain top talent.

Our Solution

KEENA partnered with Adirondack Technical Solutions to implement a streamlined Payroll/HRIS system and provide ongoing HR support. The customized platform simplified payroll processing, improved timesheet management, and reduced administrative inefficiencies.

By leveraging KEENA’s large-group buying power, the company gained access to enhanced healthcare coverage and expanded voluntary benefits while saving thousands in premium costs. The partnership also provided guidance on benefits administration and workforce strategy, giving leadership greater clarity and confidence.

The Results

The partnership helped Adirondack Technical Solutions achieve:

• 100% employer-paid individual and family healthcare coverage for all employees.
• 11 additional voluntary benefit offerings to strengthen total compensation.
• Implementation of a structured bonus program, paying out over $30,000 in earned bonuses this year.
• Turnover sits under 8%, significantly outperforming industry averages.
• More time for leadership to focus on culture, hiring, and sustainable growth.

With administrative processes simplified and benefits strengthened, Adirondack Technical Solutions is positioned to continue building a stable, engaged workforce for years to come.

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“With streamlined payroll and major savings on healthcare, KEENA has made it easier to support our employees and focus on building our business.”