FORT ANN RESCUE SQUAD

The Challenge

Fort Ann Rescue Squad provides critical emergency medical services to its community, but managing employee benefits administration has become increasingly challenging. The organization faced uncertainty around benefits plans, employee deductions, renewal timelines, required documentation, and enrollment processes.

Without dedicated internal expertise, coordinating between employees, benefits providers, and administrators created unnecessary complexity and increased the risk of missed deadlines or communication gaps. Leadership wanted to ensure employees fully understood their benefit options while maintaining compliance and keeping renewals on track.

Our Solution

KEENA partnered with Fort Ann Rescue Squad to provide hands-on guidance and support throughout the employee benefits administration process. Working closely with the client manager and benefits broker, KEENA coordinated the collection of renewal materials, organized documentation, and established clear timelines to ensure every step of the process stayed on schedule.

The team also helped employees better understand available plans and enrollment requirements by providing access to information and answering questions throughout the renewal period. With clear communication and defined responsibilities, KEENA streamlined coordination between all parties involved.

The Results

The partnership helped Fort Ann Rescue Squad achieve:

• Improved understanding of benefits plans and enrollment processes.
• Stronger communication between leadership, employees, and the benefits broker.
• Clearly defined roles and responsibilities for benefits administration.
• Successful, on-time renewals and enrollment periods.
• Greater confidence knowing deadlines, documentation, and employee communication were being proactively managed.

By simplifying benefits administration and providing ongoing support, KEENA helped Fort Ann Rescue Squad reduce administrative stress and focus on what matters most: serving their community.

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 “What stands out most about working with KEENA is their communication. They’re clear, proactive, and always make sure we know what’s happening and what needs to be done. It gives us a lot of confidence knowing nothing will slip through the cracks.”